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Outsource Georgia

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Workplace & End-User Support

Your staff get help fast, on any device, without waiting for "the IT guy".

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Business outcome

People keep working. Every request is logged, answered and reported monthly in plain language.

What is included

  • Helpdesk L1 / L2 / L3, remote and on-site, in Georgian and English
  • Desktop, laptop and mobile device setup, support and replacement
  • Endpoint management, standard images and patching (Intune)
  • Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive
  • Microsoft Entra ID, Conditional Access and Microsoft Defender
  • Microsoft 365 tenant migration and security hardening
  • User onboarding and offboarding (joiner, mover, leaver)
  • Identity and access: SSO, MFA, RBAC, privileged access, access reviews
  • Service account and user lifecycle management
  • User account, VPN and Microsoft 365 support
  • Print services, peripherals, meeting rooms and video conferencing
  • Email, shared files and everyday application issues

Technologies we work with

  • Microsoft 365
  • Exchange Online
  • Teams
  • SharePoint
  • OneDrive
  • Entra ID
  • Intune
  • Defender
  • Windows
  • macOS
  • Linux

Headline target

70–80%

of tickets closed on first contact*

Targets marked * are assumed or industry-typical ranges, confirmed against your environment during onboarding.

Included in plans: Essential, Standard, Complete

Also available as a one-off project with a fixed price.

Need this for your company?

Tell us what you run today. We reply within one business day with next steps and, where possible, a price.

Request a quote: Workplace & End-User Support

Or call us: +995 555 21 11 99

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